Terms & Condition
General Terms & Conditions
Last Updated: 17/01/2024
Acceptance of Terms
By accessing or using the services provided by Active Clinics Ltd (“the Company”), you agree to abide by these general terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.
Use of the Website
The content and materials on the Website are provided for informational purposes only. You agree not to copy, reproduce, distribute, modify, or otherwise use any content from the Website without the express written consent of Active Clinics Ltd.
User Accounts
Some features of the Website may require you to create a user account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
Services Offered
Active Clinics Ltd provides Skin Health and Wellness services. By utilising our services, you acknowledge and agree to adhere to the terms and conditions outlined herein.
Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and safeguard your personal information.
Intellectual Property
All content, trademarks, and intellectual property on the Website are the property of Active Clinic unless otherwise stated. Unauthorized use of any content may violate copyright, trademark, and other laws.
Appointment Scheduling
Appointments can be scheduled through our website, over the phone, or in person. By scheduling an appointment, you agree to provide accurate and complete information. The Company reserves the right to refuse service or cancel appointments at its discretion.
Payment and Fees
Payment for services is due at the time of the appointment unless otherwise agreed upon. Fees for services are subject to change, and any changes will be communicated in advance.
Refund Policy
Refunds will be provided in accordance with our Cancellation Policy (refer to Section 7) or in cases where the Company is unable to fulfil its obligations. Refund requests should be submitted in writing to info@activeclinics.co.uk
Code of Conduct
Clients are expected to conduct themselves in a respectful and courteous manner during appointments and while on the premises of Active Clinics Ltd. Any inappropriate behaviours may result in immediate termination of services.
Cancellation Policy
Cancellation by Client
Clients may cancel appointments without charge with a minimum of 24 hours notice before the scheduled appointment time. Cancellations made within 24 hours of the scheduled appointment may be subject to a cancellation fee.
Clients are charged 30% fee for not showing up for the appointments
Clients are charged 10% fee for late cancellations under 24 hours notice.
Cancellation by Active Clinics Ltd
The Company reserves the right to cancel appointments due to unforeseen circumstances, emergencies, or other reasons. In such cases, the Company will make reasonable efforts to reschedule appointments at the client’s convenience.
Changes to Terms
Active Clinic may update these terms and conditions periodically. Any changes will be posted on this page, and the effective date will be indicated.
Contact Information
For questions or concerns regarding these terms and conditions, please contact us at info@activeclinics.co.uk
Thank you for choosing Active Clinics Ltd for your Health and Wellness needs.
Our Team
We are a dedicated team of qualified skin specialists, health and wellness experts, and professional sports therapists, committed to helping you look, feel, and perform your best
